Privacy Policy

NASD Management ("NASD," "we," "us," or "our") operates the property management and real estate investment platform available at this website (the "Service"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the Service, whether you are a property owner, investor, tenant, applicant, or other user.

By accessing or using the Service, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use the Service.

We collect information you provide directly and information collected automatically through your use of the Service.

Information You Provide

• Account & Profile Data: Name, email address, phone number, company details, and role (owner, manager, investor, tenant).
• Tenant & Applicant Data: Lease details, occupancy information, pet information, emergency contacts, and background check consent.
• Financial Data: Rent payment history, invoice records, bank account information (via Plaid), and payment method details processed through Stripe.
• Property Data: Property addresses, loan and insurance details, utility account credentials, and expense records.
• Communications: Messages, maintenance requests, and other content you submit through the Service.

Information Collected Automatically

• Device and browser information, IP address, and usage data (pages visited, features used, time spent).
• Cookies and similar technologies used to maintain sessions and remember preferences.

We use the information we collect to:

• Provide, operate, and maintain the Service, including generating leases, invoices, and financial reports.
• Process rent payments and other transactions through our payment processor, Stripe.
• Connect to your bank accounts via Plaid to sync and categorize transactions for accounting purposes.
• Conduct background checks through Checkr for tenant screening, where applicable and with your consent.
• Send transactional emails, lease documents, invoices, onboarding reminders, and other Service-related communications.
• Respond to support requests and provide customer service.
• Detect, prevent, and address fraud, security issues, and abuse of the Service.
• Comply with legal obligations and enforce our terms.

We rely on trusted third-party services to deliver core functionality. These providers have access to your information only as necessary to perform their functions and are obligated to protect it:

• Stripe — payment processing for rent, invoices, and screening fees.
• Plaid — secure bank account linking and transaction data for accounting.
• Checkr — background checks and tenant screening.
• Twilio — SMS messaging for tenant communications and reminders.
• Google — email delivery and address autocomplete.
• Calendar platforms (Airbnb, VRBO) — short-term rental calendar synchronization.

Each provider's privacy policy governs how they handle your information. We encourage you to review their policies.

We do not sell your personal information. We may share information in the following circumstances:

• With authorized users: Property managers, owners, and investors may view tenant and property data relevant to their portfolio within the same account.
• With service providers: Third parties listed above that help us operate the Service.
• For legal compliance: To respond to subpoenas, court orders, or legal requests, or to protect our rights and safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information after account closure to comply with legal obligations, resolve disputes, and enforce agreements. Financial records, lease documents, and transaction history are typically retained for the period required by applicable tax and real estate laws.

We implement industry-standard technical, administrative, and physical safeguards designed to protect your information. This includes encrypted data transmission, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of certain marketing communications.
• Withdraw consent for background checks and bank account linking.

To exercise any of these rights, contact us at info@nasdmanagement.com. We will respond within a reasonable timeframe and in accordance with applicable law.

We use cookies and similar technologies to maintain your login session, remember preferences, and analyze Service usage. You can control cookies through your browser settings, but disabling them may limit certain features of the Service.

The Service is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will provide notice through the Service or via email. Continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: info@nasdmanagement.com